Dress Hire Terms & Conditions

L'ARTEMIS COLLECTION
Dress Hire Terms & Conditions
Thank you for choosing L'ARTEMIS COLLECTION.
Our garments are luxury couture pieces that are professionally maintained and handled with the utmost care. By hiring a garment from L'ARTEMIS COLLECTION, you agree to the following Terms & Conditions.
Online Dress Hire
Bookings & Payment
  • Full payment is required to secure your booking.
  • A refundable security bond may apply and will be advised before your booking is confirmed.
  • All prices are displayed in Australian Dollars (AUD).
Hire Period
  • Standard hire is 3 days, unless otherwise agreed.
  • Your hire period begins on the scheduled delivery date.
  • The garment must be lodged for return on or before the agreed return date.
Shipping
  • Australia-wide Express Shipping is available.
  • Tracking details will be provided once your order has been dispatched.
  • Delivery dates are estimates only. L'ARTEMIS COLLECTION is not responsible for courier delays once the parcel has been lodged with the courier.
Returns
  • Garments must be returned using the supplied return instructions.
  • Late returns may incur additional daily hire fees.
  • The garment remains the customer's responsibility until received and inspected by L'ARTEMIS COLLECTION.
Boutique Dress Hire
Appointments
  • Private fittings are available by appointment.
  • Please arrive on time for your scheduled appointment.
  • If you are late, your appointment may need to be shortened or rescheduled.
Collection & Returns
  • Garments must be collected and returned on the agreed dates and times.
  • Late returns may incur additional hire charges.
  • The garment remains the customer's responsibility until it has been returned and inspected by L'ARTEMIS COLLECTION.
Security Bond
A refundable security bond may apply to selected garments.
The bond will be refunded once the garment has been inspected and approved.
Deductions may apply for:
  • Damage
  • Permanent staining
  • Missing crystals or embellishments
  • Missing accessories
  • Late returns
  • Excessive cleaning required
If repair or replacement costs exceed the bond amount, the remaining balance is payable by the customer.
Caring for Your Garment
Our couture garments are handcrafted using delicate fabrics, intricate beading, crystals, pearls and luxury finishes.
Please do not:
  • Wash the garment.
  • Dry clean the garment.
  • Iron or steam the garment unless approved.
  • Alter the garment in any way.
  • Use fabric glue, tape or permanent pins.
All garments are professionally cleaned and inspected by L'ARTEMIS COLLECTION after every hire.
Damage, Loss & Replacement
Normal wear is expected.
The customer is responsible for any damage beyond normal wear, including but not limited to:
  • Tears or rips
  • Permanent stains
  • Fake tan transfer
  • Excessive makeup stains
  • Burn marks
  • Broken zippers
  • Missing crystals, pearls or embellishments
  • Damage caused by negligence
Lost, stolen or non-returned garments will incur the full retail replacement value.
Sizing
Sizing guides are provided as a guide only.
Our boutique team is happy to assist with sizing during appointments; however, the final size selection remains the customer's responsibility.
Cancellations
  • Cancellations made more than 14 days before the hire date may be eligible for a store credit.
  • Cancellations within 14 days of the hire date are non-refundable.
  • No refunds are provided for change of mind, incorrect sizing or cancelled events.
Limitation of Liability
L'ARTEMIS COLLECTION is not responsible for courier delays, event cancellations, weather conditions or other circumstances beyond our reasonable control.
Acceptance of Terms
By placing an online hire order or hiring a garment through our boutique, you acknowledge that you have read, understood and agree to these Dress Hire Terms & Conditions.
For any questions regarding your booking, please contact the L'ARTEMIS COLLECTION team prior to your event.

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