Need your order by a specific date? We recommend contacting our team before placing your order to confirm production, dress availability and shipping timeframes.

Phone: 0423 338 140
Email: info@lartemis.com.au

Our team can assist with:

• Confirming stock availability
• Made-to-order production timeframes
• Custom sizing enquiries
• Shipping estimates within Australia and internationally
• Rush order availability (where possible)

At L'ARTEMIS COLLECTION, we proudly offer both online shopping and an in-boutique experience. As many of our garments are handcrafted by internationally renowned designers, shipping and production timeframes vary depending on the designer, style and whether your garment is in stock, made to order or custom made.

Online Orders

Processing Times

Ready-to-Ship Items

Ready-to-ship items are typically dispatched within 1–3 business days after your order has been confirmed.

Made-to-Order & Full Purchase Gowns

Many of our couture gowns are handcrafted by our international designers and made specifically for each client.

Production timeframes generally range between 3–6 weeks, depending on the designer, style and level of craftsmanship. Estimated production times are provided on each product page where applicable.

Custom Sizing

Many of our designers offer custom sizing, allowing garments to be made to your individual measurements for the perfect fit.

Custom-sized garments generally require 3–6 weeks for production. Our team will confirm the estimated completion date once your order has been placed.

Australian Shipping

We ship Australia-wide using trusted courier partners.

Shipping costs are calculated at checkout.

Estimated delivery after dispatch:

• Express Shipping: 1–3 business days
• Standard Shipping: Delivery times vary depending on your location.

International Shipping

L'ARTEMIS COLLECTION proudly ships worldwide.

International shipping costs are calculated at checkout.

Customers are responsible for any customs duties, import taxes, VAT or other government charges that may apply in their destination country.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Delays

While we partner with trusted courier services, delivery delays can occasionally occur due to:

• Courier network delays
• Customs clearance
• Severe weather
• Public holidays
• Peak seasonal demand
• Circumstances beyond our reasonable control

L'ARTEMIS COLLECTION cannot be held responsible for delays once an order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order.

L'ARTEMIS COLLECTION is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 48 hours of the recorded delivery date so we can assist with a courier investigation.

In-Boutique Purchases

Customers purchasing garments directly from our boutique can take home in-stock items immediately.

For made-to-order, custom-sized or special order gowns, production generally takes 3–6 weeks, depending on the designer.

Once your garment has arrived and passed our quality inspection, our team will contact you to arrange collection.

If you are unable to collect your order, shipping can be arranged at an additional cost.

If you have any questions regarding shipping, production timeframes or delivery, please contact our team on 0423 338 140 or info@lartemis.com.au. We're here to ensure your L'ARTEMIS experience is seamless from purchase through to delivery.